Unable to access email, [Removed] via the virgin media website through Chrome or Internet Explorer for three weeks on and off. Several exasperating conversations on 150 which have got me back on twice but not for long. Totally frustrated with this now. A complaint has been raised but don't expect too much to come of it. Totally inept customer service with no way of complaining !!
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I've been told to post on here by DA on Twitter. I've had no emails for four weeks now (blueyonder domain) which has seriously affected some passport applications, tax issues with HMRC, season ticket renewal etc. I can't get emails on the Virgin website, Outlook or on iPhone. After numerous lodged complaints being ignored and pointless web chats and 150 calls I've reported this to Trading Standards today and will likely got to an Ombudsman.
Apparently if I post here someone can fix this by DM, I hope so as this has caused me absolutely loads of grief and I'm absolutely sick to death of it. I do wonder why an issue of such magnitude that affects so many people was not communicated by Virgin Media.
150 told various solutions, explained the situation countless times. ON one occasion had the phone put down on me for no reason. It's totally unacceptable. As I have already said there is no line of complaint. I asked numerous times to be put through to a supervisor but they say they cannot transfer you !
They really don't care. Like you I am going on holiday and may be missing important mails. Just glad I'm not running a business.
Hi Helicopter, thanks for getting in touch. Sorry for any inconvenience caused by the problem with your email account.
The SLA for an IT ticket is 3-5 working days but often an issue such as this will be resolved sooner. Unfortunately we can't speed up the process, but feel free to keep in touch and we can check the progress of the ticket for you.
3-5 working days? I've been waiting over a month!! I've submitted TWO complaints that you have ignored completely, called numerous times and have been fobbed off and bombarded your Twitter feed nearly every day looking for a resolution to this. Yesterday I was told to post in here where I'd receive a DM to help me sort this out, obviously that was even more lies. You clearly don't give two figs about your customers whatsoever,
So far you've managed to help screw up my daughters' passport applications, my ability to submit my tax information, my daughter's singing exam, my payslips which I now receive through email, my season ticket renewal, plus I have NO receipts for any online purchases. There is probably a lot more to add to the list but I don't know as I HAVE NO EMAILS TO FIND OUT.
As I've already stated, I've been in touch with Trading Standards and lodged a complaint with them and they informed me that the performance of the contract is NOT in accordance with the information about the service and that you are NOT resolving the issue in a reasonable amount of time which is causing considerable inconvenience. Due to that I am entitled to a refund of up to 100% of the total amount paid. So you will be receiving a letter of complaint (I will keep a copy and it will go via Recorded Delivery) seeing as you ignore or brush off complaints from all other avenues and then this will got to a Communications Ombudsman.
So I'll make this very clear. Either someone sends me a DM as promised in the Tweet to me on Thursday and this issue is resolved by Monday at the latest or I will take this further and will let every man and his dog know how utterly deceitful this company is. You are taking money for services that are NOT providing and refuse to deal with customers while happily taking their hard earned cash. I will NOT let this go, you are making my life extremely difficult and I will make sure you pay for it.
So get that response to me TODAY and get my email service sorted by Monday or this goes further.