After 1 month without email, after deleting all cookies, after using 3 browsers, after HOURS on the phone with SO CALLED Tech Support, after a phone call back from them saying that WE CAN'T FIX IT FOR YOU, I finally got my emails by opening an Incognito window in Chrome! Thank you, BillC45!
Ill just have to hope that this method works again in the future, and hope that whatever passes for 'Normal Service' from Virgin Mail is resumed before the next Millennium dawns!
My partner says that he (another Virgin customer) never ever uses their webmail. He purchased his own Domain Name (from FastHosts) and has something like a special mailbox and a slimmed down version of Outlook with it. He doesnt use that, but has some sort of mail forwarding arrangement set up. Can't say more as its too tech for me!
The “Unable to log into webmail” thread was started on 19/06/2019 as the result of a significant number ofproblem reports arising from changes to the system made around the weekend of 8/9 June. The problem symptom was a “mailbox is not available” message. Your posts on the subject do not mention this message specifically and it’s possibly just a coincidence that your (different) problem was in the same thread as the others at this time. If I was feeling charitable, I might say that this led the phone support to look in the wrong place for an answer to your problem. If feeling Uncharitable I would say….something different.
It’s good to hear that you now have access and other readers of this thread might learn to try an incognito/private session when they experience a webmail connection difficulty via a browser.
Unfortunately we're not able to send you a private message to help further; this could be due to a setting on your account.
However we believe that this issue should now be resolved for you. Please could you try signing into webmail again; if you are able to sign in please ensure your password is reset to something new and unique.