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Dadio59
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Unable to log in to webmail

Have been unable to log into webmail for 2 days now keep getting following msg :

SORRY !

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary

I Can log into my virgin media account  , called 150 but put on hold for ages ! 

please help

 

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Dadio59
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Message 2 of 13
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Can’t access virgin email account

When ever I attempt to access my emails I get the same message.

Sorry! Your mailbox is not available at the moment

This has now gone on since Thursday, I’ve changed the password  and managed to get access for one day and then it reverts back to the above message ! 

Any help would be most appreciated , I can still log in to my virgin media account no problem ! 

Rgds

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Graham_A
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Message 3 of 13
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Re: Can’t access virgin email account

Does the email address concerned show under the Virgin Media mail section of the my profile tab or the Manage Accounts tab when signed in to the my virgin media page?

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Dadio59
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Re: Can’t access virgin email account

Yes it does 

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Graham_A
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Message 5 of 13
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Re: Can’t access virgin email account

The VM Forum Team should be able to help you with this when they reach this thread in a day or so.  They will respond here and request information from you via a private message.

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Graham

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Alex_RM
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Message 6 of 13
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Re: Unable to log in to webmail

Hi Dadio59,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear there's an issue with your emails, good news is it's something I can help with.

 

I've popped you over a private message to get a few more details from you.

 

Alex_Rm

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HowardML
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Message 7 of 13
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Re: Unable to log in to webmail

I have merged the OPs two separate threads on this issue.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Dadio59
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Message 8 of 13
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Email locked out

I have now been locked out of my virgin email account since about the 18 Nov 😬 after many many frustrating hours on hold trying to contact the call centre trying to speak to someone ! anyone ! Who can possible help ! To then be told ;  I’ve changed your Password and that is all that’s all needed ! Wait for Up to 30 mins for the change to take effect and all will be well ! Well you’ve guessed it   “It hasn’t ! this has now happened On 5 occasions the last being yesterday !!!!  With the help of Alex_RM from this forum who did get me access to the log on page allowing me to change the password myself, which i did, but to then get the Double “ “Forbidden forbidden message and that’s where it’s been ever since. 
So today I received a letter from virgin media internet security dated 16 Nov ! informing me  my account has been locked by their security systems because of suspicious activity around this date ! Informing me I need to run an antivirus scan which was clear , change the password on my virgin media account, which I did, and change my security questions,  again all done, but when I try to log in to my email account from the virgin media home page  I still get the double Forbidden forbidden message.

 Can someone Please help! I’m at a loss of where to go next ! It’s so frustrating 

Rgds

Phillip

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Lisa_CC
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Message 9 of 13
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Re: Email locked out

Hi @Dadio59,

 

Thanks for joining us in a Private Message. Following the IT ticket that was raised, they've tweaked something and have asked if you can try changing your password and logging in again or do you still see the Forbidden error?

 

Thanks,

 

Lisa

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Dadio59
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Message 10 of 13
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Re: Email locked out

Hi lisa_cc

ive changed password again and now get the “Somethings wrong “message on the virgin media site ! 

on trying to get into my mail I now get mail box unavailable 

Rgds

Phillip

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