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sarahmc1
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Message 1 of 8
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Unable to log in to emails

Hi,

Having been unable to log in to my emails fro a month- message says ''üsername/password wrong'' when clearly they weren't , I spoke to the helpline today. I was told my account has been deactivated. No warning, no explanation, no apology. So now who knows how many important emails are lost? I'm mega angry about this and the attitude of virgin media. Please take your business elsewhere and tell your friends to do the same. Also, while we're at it, Virgin trains are a rip off as well!

 

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sarahmc1
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Message 2 of 8
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Re: Unable to log in to emails

PS. Is there any way I can retrieve my contacts list, at least?

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Message 3 of 8
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Re: Unable to log in to emails

Not without access to webmail.

What reason was given for the deactivation?

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MissPasko
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Message 4 of 8
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Re: Unable to log in to emails

Are you a current VM broadband customer?  Is the address linked to your billing account?  What result if you enter the address at mailtester.com?  Don't post your personal details, just the facts.


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sarahmc1
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Message 5 of 8
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Re: Unable to log in to emails

Thanks, I don't have a VM account, just the email address.

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Message 6 of 8
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Re: Unable to log in to emails


@sarahmc1 wrote:

Thanks, I don't have a VM account, just the email address.


That would explain the deactivation of the account then as it is a requirement to have a Virgin Media broadband account to have access to VM email.

If you want to read up about this further have a look at this thread: https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/m-p/3492073#M173058

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sarahmc1
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Message 7 of 8
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Re: Unable to log in to emails

Hi Graham,

Thanks that makes sense, but it worked for 13 years!

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Message 8 of 8
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Re: Unable to log in to emails


@sarahmc1 wrote:


Thanks that makes sense, but it worked for 13 years!


This is issue has been festering for a more years that necessary and a consequence is there will likely be more users in a similar situation who will one day, without notice, find they no longer have access to part of their digital identity.