Unable to connect to server message - virginmedia email

[davidbohl]

Last few days a big orange banner pops up saying "unable to connect to server"

It is happening all the time now, obstructing navigation around the email pages

[Gareth_L]

Hi davidbohl

Thanks for bringing this to our attention

How are you accessing the email account 

Through a browser?

Does this happen on all browsers 

Can we also ask if you still have an active Broadband account with us 

Gareth_L

[davidbohl]

I access https://mail2.virginmedia.com/appsuite

via Google Chrome browser, haven't tried other browsers

thanks

[Carley_S]

Thanks for confirming this @davidbohl. Would you be able to try another browser for us to see if this works. Chrome uses java which isn't as compatible with our websites like the other browsers are. If you are not able to use a different browser can you please confirm if you are using a VPN at all? Try also clearing your cache and cookies. 

Let me know if that has worked for you.