Unable to connect to email server

[Barry111]

Hi

My emails on both iphone & Samsung has stopped working with the message:

Unable to connect to email server to verify your account information.

Both were working and settings remain the same.

I have reset my password

I have deleted the account and re established the accounts on both phones.

imap.virginmedia.com

SSL-yes

Port 993

Outgoing

smtp.virginmedia.com

SSL-yes

Port 465.

Account works when i log in through webmail.

[用心棒]

It is possible verification fails to complete because your network's public IP Address has been blacklisted by Virgin Media and / or Spamhaus. To see if this is the case:

• does the issue occur when using another network?
• whilst connected to the network on which the issue occurs try the following:
  a) browse to https://duckduckgo.com/?q=ip&ia=answer and note the Your IP address is value
  b) go to https://www.spamhaus.org/lookup/
  c ) enter the Your IP address is value, from step a, in the Search single IP, domain or hash field and select Lookup
  d) if issues are reported then follow the advice offered

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