@mobyduck wrote:
My problem is that I don't know which email address and password is required in the box. Would this be my current ntl.com address, or the new Virgin address I wish to create? This might seem a bit basic, but I'm in my 88th year,............
The problem is not your age you are doing very well as far as that goes. I remember conversing with you last year about emails and your website! Not many people in their 80's run their own website!
What you are planning to do is create a brand new email account. Right?
The problem is that you are trying to "add an account" to your webmail account by using the "Add email account" link at the bottom of the webmail menu. That's doing something entirely different and I'll come back to that. 😉
To create a new email account you have to sign into your "My Virgin Media account" and follow the instructions in the link @BenMcr gave you.
You can sign in to your "My Virgin Media" account from this page https://my.virginmedia.com/home/signIn and scrolling down and clicking on the "Sign into my Virgin Media" red button.
Once you are signed in then click on "Account settings" and then "Account details".
You should then be able to follow the steps in BenMcr's link. But for simplicity I'll just paste them here.
- Select My Profile at the top of the page
- Select the Manage accounts tab – from here you can manage any additional email addresses attached to your account
- Select on Create a new account
- Choose a name to be associated with the email address
- Select the email address you want (this will always end in @virginmedia.com)
- Then click Check availability for your chosen email address
- Next, set up a password for the new email address
- Confirm the email address by clicking Create account
You should then be good to go and be able to access that new account from here https://mail2.virginmedia.com/ using the password you specified in the create new account process.
BTW, the "Add email account" link you have been trying to use will enable you to add that new email account to the webmail account you currently use to view and manage your VM email account. Enter your new email address and its password into the screen you posted. In that way you can view and manage emails from both your existing, and your new email account, in the one place.
Hopefully that helps a bit.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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