Unable to access secondary email (ntlworld)

[ktrylski]

For couple of days unable to access secondary email.  Via virginmedia.com says 'mailbox unavailable'; Outlook & Samsung email app repeatedly asking for password. Changing password has had no effect.

The primary email is working fine on all devices.

Help please.

[Ashleigh_C]

Hi there @ktrylski

Thank you so much for your first post to our community forums, its great to have you on the team! 

I'm so sorry to see you are facing this issue with your email! I will send you a PM now so we can get a few details and look into this further. 

Please keep an eye out for the purple envelope in the top right corner of your screen.

Thank you.