on 23-10-2021 10:10
Hi
I am able to login to virgin website fine but every time I try to access the 'manage accounts' section in my profile it keeps saying oops this page is broken etc... I was able to access this yesterday morning but can't anymore.
I want to gain access to this section so as I can update my other email accounts etc. Also I am unable to login to webmail on a few of my other virgin email accounts as it states this mailbox is not available at the moment. I can login with my main account but not some of my other ones.
Please advise
on 03-05-2022 10:43
The changes I need to make require me to let a member of Virgin Media staff choose my password for my email accounts.
I cannot change my email password. That is the main problem with this ongoing issue.
This has now been ongoing for 6 months!!
For all your wonderful adverts for the fastest broadband and the best equipment, your IT department are crap!!
on 04-05-2022 11:45
I can see on Friday - Beth got back to you to advise she has re-raised the IT ticket, I can only apologise.
Please keep us posted on what the team advise when they reach out to you.
Cheers,
Ryan.
on 04-05-2022 12:12
Hi Ryan, its been over 6 months now, so I don't expect anyone from the team to reach out to me soon!!
on 05-05-2022 12:26
Thanks for coming back to us @aleighen, the team have stated on your notes that they have tried to call you last week, to advise that no issues have been found with your account. Please could you clear your browsers cache and try to access that part of your account again for?
Regards,
Steven_L
on 05-05-2022 13:40
No one called me last week.
Do they have the correct number?
Have now tried again after clearing cache, and I still have the issue.
Tried with Edge, Firefox and Chrome.
on 05-05-2022 13:42
If there are no issues with the account, how come Beth logged into my account and found the exact same problem!!
on 05-05-2022 14:11
My issue is still ongoing also.
I was going to log in and check if I still can't get access to the link to manage my mailboxes, but today I can't even get that far;
This is the first issue I get when trying to log in;
close the browser tab and try again, and it's OK.
Then I get this;
Tried Chrome and IE - same problem. Tried lots of different links - keep getting the 'Bad Request' message.
Tried the PlusNet website - no problems, so don't think it's a local machine problem at my end.
I would like to find out about WiFi extension pods - but can't get reliable access to the website to do so!
on 05-05-2022 14:13
on 05-05-2022 14:14
Just spoken to Virgin customer services again to rest my password.
They confirmed that the problem still exists and have logged it again to IT.
Someone is telling porkies!!
on 05-05-2022 14:23
Looking through this and other forums, it seems that a lot of people are having the same issues.
Virgin Media keep fobbing me and others off with the " I have escalated the issue" nonsense.
I have twice made this into an official complaint, and both times Virgin have closed the complaint saying the problem has been fixed.
This is clearly not the case.
I too have been a Virgin customer since the NTL days, so I have an ntlworld.com email address also.
Can't see why a dedicated IT team can take over 6 months to sort this out.