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Unable to access legacy virgin.net email account

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Annette_H
Tuning in

on ‎28-10-2021 12:39

I have two virgin.net legacy email addresses and one of them has stopped working but not the other one.  I would like to access the one that has stopped working so.  I just keep being asked to put the password in, which I have done but which doesn't get accepted.  How do I contact Virgin media to ask them what to do?

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Annette_H
Tuning in
In response to Kath_F

on ‎15-11-2021 10:41

I suppose the fact that Virgin media has entered into a collaboration with O2 makes no difference.  I have been an O2 customer for many years.

Regards,

Annette

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Sololobo
Superstar
In response to Annette_H

on ‎15-11-2021 11:22

Use of VM email addresses requires an active Virgin Media broadband account, so it makes no difference at all.




It's What I Do.
I Drink and I
Remember Things.

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Annette_H
Tuning in
In response to Sololobo

on ‎16-11-2021 10:37

Thank you for your help.  This is what I thought.

Regards,

Annette Hennessy

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