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mdallman
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Unable to access emails ntlworld.com domain

Hi All,

When I'm trying to login to my ***@ntlworld.com account it is not allowing me to login at all.

The error it is giving me is a 'We didn't recognise the username or password you entered. Please try again.'

Naturally I went to reset the password however I got this error when I put my email in for the username. "Unable to find your username".

Any thoughts or suggestions? 

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dannylau
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Re: Unable to access emails ntlworld.com domain

Are you currently a virgin broadband customer, if not your email account may have been deleted as virgin are wiping all the orphan accounts from it's system 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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mdallman
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Re: Unable to access emails ntlworld.com domain

I currently am a VM customer yes, 

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Corey_C
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Re: Unable to access emails ntlworld.com domain

Thanks for your post and welcome to the Community Forums, mdallman,

 

Sorry to hear that you have been having issues with your account login. Have you tried checking which username is linked to your account:  https://my.virginmedia.com/forgot-details/username

 

Cheers,

Corey C

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mdallman
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Re: Unable to access emails ntlworld.com domain

Hi Corey, 

I don't know the account number of area reference unfortunately.

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Corey_C
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Re: Unable to access emails ntlworld.com domain

I'll send you a private message to confirm your account details. 

 

Cheers,

Corey C

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