Menu
Reply
Reader2
  • 2
  • 0
  • 0
Joining in
330 Views
Message 1 of 3
Flag for a moderator

Unable to access emails. Error:403

For a number of days I have been unable to access my emails on the Virginmedia website on my laptop or phone. At first it said: Your mail box is not available at the moment, please retry in an hour. I tried in an hour or 2 and 3 but it didn't work.... Now I am getting error 403: forbidden.

I reset my password and my emails loaded on my phone. BUT still no success on my laptop through the Virginmedia website.

Can anyone advise me please

0 Kudos
Reply
Reader2
  • 2
  • 0
  • 0
Joining in
195 Views
Message 2 of 3
Flag for a moderator

Re: Unable to access emails. Error:403

I am still getting the same problem. I would appreciate someone's help. This is important. 

 

Tags (1)
0 Kudos
Reply
Beth_G
  • 3.97K
  • 234
  • 405
Forum Team
Forum Team
127 Views
Message 3 of 3
Flag for a moderator

Re: Unable to access emails. Error:403

Hi Reader2,

 

Welcome to the Community Forums and thank you for posting.

 

I'm very sorry for our delayed response and to hear you haven't been able to access your emails for so long, I appreciate it's important this gets resolved for you as soon as possible. 

 

I'm going to send you over a PM so I can take some further details - we need to raise this particular error to our email specialists team to be resolved.

 

Check out the purple envelope for a message from me.

 

Beth

0 Kudos
Reply