One of the Forum Team (Virgin Media Employees) will contact you via this forum and get the necessary details from you to get the issue sorted. In the meantime do not post your email address here.
******************************* I am just another Virgin Media customer. If someone posts a useful reply you can say thanks by clicking on the thumbs up sign in their post. If someone posts a message that solves your problem it helps everyone if you mark their post as a Helpful Answer
Thanks for responding. Reading other posts, it looks like this may take a few days. Seems like a major problem which they can only resolve case by case, which isn’t great for a large business like Virgin Media.
The Forum Team must be swamped and unable to contact all the people experiencing this issue within the 24 hour time frame they advised. Bigger problem than they are letting on, perhaps? Not their fault, but frustrating nonetheless. Come on VM, get your act together!
So 4pm came and went and predictably nothing. When I sent a text, it’s started the whole process all over again. Really not a good idea to give a definite time to fix an issue if you cannot keep to it! Let’s see how we get on now
Update: someone (Arbiya) texted tonight asking if I was home & ready to troubleshoot. Then no word. Can appreciate, they’re struggling to cope, but that’s twice now they’ve promised me they’re about to help, then disappeared. Disappointing Virgin Media!
Welcome to our Community and thanks for your first post to our Forums - I am sorry that you have been having issues with the email like some of our other customers. I can only apologise about the delay in getting back in touch on this thread and for any delay you have had getting assistance via the text messaging.
I have been able to locate your account from your Forum information and I have unlocked the mailbox attached to the account for you - please do try changing your password now and trying again.