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Seaninpinner2
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Unable to access email

Like many people am currently unable to access my Virgin email account (@blueyonder.co.uk). Hoping someone can help me fix it. Thanks

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coenoby
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Re: Unable to access email


@Seaninpinner2 wrote:

 Hoping someone can help me fix it. Thanks


As you are probably aware, there has been an ongoing problem with Virgin Media's email service for a while now. See here for details https://community.virginmedia.com/t5/Email/Webmail-403-Mailbox-Unavailable-errors/td-p/4294661/page/... 

One of the Forum Team (Virgin Media Employees) will contact you via this forum and get the necessary details from you to get the issue sorted. In the meantime do not post your email address here.

Coenoby

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I am just another Virgin Media customer.
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Seaninpinner2
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Thanks for responding. Reading other posts, it looks like this may take a few days. Seems like a major problem which they can only resolve case by case, which isn’t great for a large business like Virgin Media.

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TS2D
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The Forum Team must be swamped and unable to contact all the people experiencing this issue within the 24 hour time frame they advised. Bigger problem than they are letting on, perhaps? Not their fault, but frustrating nonetheless. Come on VM, get your act together!

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Lozbex
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Re: Unable to access email

I’m having same problem with @ntlworld.com.  Haven’t had access to emails for 2 days now. Any help or advice? 

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Seaninpinner2
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I’ve managed to get some text dialogue going with them after sending a DM by Twitter. Have been promised it will be fixed by 4pm, which is now less than an hour away. Definitely they said. We will see

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Seaninpinner2
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So 4pm came and went and predictably nothing. When I sent a text, it’s started the whole process all over again. Really not a good idea to give a definite time to fix an issue if you cannot keep to it! Let’s see how we get on now

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Seaninpinner2
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Update: someone (Arbiya) texted tonight asking if I was home & ready to troubleshoot. Then no word. Can appreciate, they’re struggling to cope, but that’s twice now they’ve promised me they’re about to help, then disappeared. Disappointing Virgin Media!

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Katie_WT
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Re: Unable to access email

Hi there @Seaninpinner2

 

Welcome to our Community and thanks for your first post to our Forums - I am sorry that you have been having issues with the email like some of our other customers. I can only apologise about the delay in getting back in touch on this thread and for any delay you have had getting assistance via the text messaging. 

 

I have been able to locate your account from your Forum information and I have unlocked the mailbox attached to the account for you - please do try changing your password now and trying again. 

 

Pop back to let us know how you get on. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Seaninpinner2
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Re: Unable to access email

Hi Katie

im very confused. I’m now being told by your text team that Virgin Media no longer support blueyonder emails and I need to set up a new email account!!  Will try logging on & see what happens

Sean

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