Unable to access email

[marbrun]

Hi,

I am unable to access my email this morning, getting error code VM303. I have changed my password via my profile on the Virgin website but it hasn't worked. One thing I noticed is that my username on the website is missing the dot between my name and surname! Any help you can give please.

[Paul_DN]

Hi marbrun,

Thank you for reaching out to us in our community and welcome back, sorry to hear you aren't able to log into your account, I will be happy to help you with this, so I can get access to your account I will invite you into a private chat, I will send a invite shortly, please click on the purple envelope to accept?

Regards

Paul.

[Paul_DN]

Hi marbrun,

Thank you for coming back to me, glad to hear you have managed to get back in after your 3rd attempt at changing the password, if you do have any further issues, please do not hesitate to reach back out to us? 

Regards

Paul.