Unable to access email

[Jobausor]

My virgin.net email account stopped working on Friday and I keep getting this error message:

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

I need urgent access to this mailbox for urgent medical records, please can you help.

[Graham_A]

Changing the password solves this in most cases.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

If that hasn't unlocked your account after waiting 15 minutes post back and the VM Forum Team should be able to help you further.

[Jobausor]

Hi - this hasn’t worked, is there anything else I can try? I urgently need access to this mailbox.

[Graham_A · Accepted solution]

The VM Forum Team should be along shortly with further advice.

[Jobausor]

It seems to have worked now thank you very much for you help. 

[Kath_F]

Hi Jobausor,

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue gaining access to your emails and the support from Graham hasn't helped on this occasion. We can certainly take a look at things for you. 

In order to do that I will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,