Virgin Media Community

[alienor]

I have an ntlworld email address. This morning the page ' We're making some essential changes' appeared.' Despite clearing my cache I am unable to connect to email. What is happening?

[Marie11 · Accepted solution]

Same here

[Blackthorn1]

And the same here sadly. It's been off since last night. 

[Graham_A · Accepted solution]

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@alienor wrote:

I have an ntlworld email address. This morning the page ' We're making some essential changes' appeared.' Despite clearing my cache I am unable to connect to email. What is happening?

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Can you access your email through this link: https://mail.virginmedia.com/ ?

[alienor]

Yes it does. Thank you so much. Any explanation as to why?

[Graham_A · Accepted solution]

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@alienor wrote:

Yes it does. Thank you so much. Any explanation as to why?

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Only that they appear to be carrying out some maintenance work and the links on the holding page are incorrect, apart from the virginmedia.com email link.  This has been raised on several occasions in the past with VM and yet the page is still wrong.

[muffmasterh]

still getting that default page with the wrong links, anybody have any idea when the site might be back up and running properly , its been going on all day ??

[Sally282 · Accepted solution]

I got on by clicking on the email for virgin media rather than ntlworld, hope that helps

[Graham_A]

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@muffmasterh wrote:

still getting that default page with the wrong links, anybody have any idea when the site might be back up and running properly , its been going on all day ??

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Looks like everything back up and running now.

[alienor]

Very frustrating when we are all trying to follow their useless instructions. Thanks again for your help.