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mcadman
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Unable to access email inbox - [Deleted] @ntlworld.com

 

I am unable to access my email via the web site or via a client

 

[MOD EDIT: Personal and private information has been removed from this post.]

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Graham_A
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Re: Unable to access email inbox - [deleted]@ntlworld.com

Changing the password solves this in most cases.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

If that hasn't unlocked your account after waiting 15 minutes post back and the VM Forum Team should be able to help you further.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Tom_F
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Re: Unable to access email inbox - [deleted]@ntlworld.com

Hi mcadman.

 

Apologies for any email issues you've encountered. Further to the helpful advice above - I understand there's less chance of problems reoccurring if the password is reset to something not already used previously. 

 

Sometimes we also need to re-enable the mailbox from our side - if you're still having problems please get back to me via PM and we'll get it sorted for you.

 

Tom 

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mcadman
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Re: Unable to access email inbox - [deleted]@ntlworld.com

 

Thanks for the support

I changed my password and waited 30 minutes

All is working again.

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Tom_F
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Re: Unable to access email inbox - [deleted]@ntlworld.com

Glad to hear you were able to sort this without our intervention mcadman - thanks for letting me know.

 

Please get back in touch if you have any more problems.

 

Tom 

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Corey_C
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Re: Unable to access email inbox - [deleted]@ntlworld.com

Thanks for your reply and update, mcadman, glad to hear that the password reset has worked. 

 

Cheers,

Corey C

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