Unable to access Email

[hcoffield]

I have been getting the message 'mailbox is not available' since about 2pm this afternoon - before then I didn't appear to have a problem.

Would appreciate any help, thanks

[Paulina_Z]

Hi @hcoffield,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're experiencing some issues with your email!

We're more than happy to look into this for you. 

Would you be able to go through the Forgotten Password option and reset your password?

This should reset your password and allow you access to your account. Please choose a new password to input and be aware that this can take up to 10 minutes to take action.

Please let me know if this has helped you gain access to your account, and if you need any further help.

Thanks 🙂

[hcoffield]

Hi,

Thank you for your reply.

When I try to open my emails on my laptop from the virgin media. com webpage, I get a message on screen saying -

Your mailbox is unavailable at the moment

Please try again in 1 hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2..........

It then goes on about costs etc.

When I try to access emails from my iPad, I get a message saying 'Cannot get Mail' - no password provided for "blueyonder.co.uk" Please go to Mail Account Settings and enter a Password.

When I do this, the only option I have is to delete the password that is there and retype it (I know it is correct) I cannot see any option anywhere to reset the password.

I am using POP 3 and IMAP settings and admit I know very little about email settings and how to change them, so I do apologise..

I also apologise for the length of this reply 😞 

[Graham_A · Accepted solution]

You can change the password via the Forgotten password link on the webmail sign in page or via your My Virgin Media account using the following steps:

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

Once you have changed the password wait for 15 minutes before signing into VM webmail again.  If this gets you back into your email account then you will need to use the new password in iPad email client.

[Sofia_B]

Very sorry to hear this didn't help resolve the issue @hcoffield. 

I'm going to send you a PM so we can look into things for you and get this resolved. 

Please look out for a notification in the purple envelope located in the top right hand corner of your screen. 

Thanks, 

[hcoffield]

Thank you Sofia_B I have replied with information requested

[hcoffield]

Hi Graham,

Thank you so much. I followed your (very clear) instructions, and have access to my email again 😀

[hcoffield]

Hi Sofia,

I have access again, thank you

[Kath_F]

Hi hcoffield, 

Thanks for coming back and updating us to let us know things are sorted after you followed Grahams advice. 

If you have any further issues, pop back and let us know.

Take care,