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Unable to access Email inbox - mailbox unavailable

jacksc
Just joined

on ‎17-03-2022 18:22

Currently unable to access mailbox, have not been able to use it for the entire afternoon.

The following error code appears when I try to log in:

"Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices."

This was not fixed by resetting the password.

Please may one of the Forum Team message me to get this fixed.

 

Thank you,

Jack

 

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2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

on ‎17-03-2022 19:50

Try following the instructions set out here:

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Martin_N
Forum Team
Forum Team

on ‎18-03-2022 20:06

Hi jacksc,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your email address. 

Can you confirm if you have been able to try the suggestions in the link provided by Graham_A?

^Martin

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