Menu
Reply
ModTeam
  • 1.96K
  • 62
  • 495
Moderator
Moderator
4,230 Views
Message 1 of 78
Flag for a moderator

{UPDATE} Unable to access webmail: Error 606

Hi All, 

We're currently investigating an issues where some users are unable to access their Virgin Email email accounts via webmail. They are presented with an error message 'Error 606: we've encountered a problem', you will then be directed to call our team. 

This has been raised under the ticket reference F007790614.

This seems to predominately affecting access over Google Chrome, so using an alternate web browser may help restore access in the interim. We have also been advised clearing the cookies may also help with this until a permanent fix is put in place.

 

**UPDATE**

If you are affected by this issue please try clearing the cache/cookies on the affected browser. If you are still experiencing the same issue after this, could you try resetting the email password to see if this resolves the issue. 

Thanks

Mod Team

Davidterry47
  • 3
  • 0
  • 0
Joining in
4,086 Views
Message 2 of 78
Flag for a moderator

Re: Unable to access webmail: Error 606

It appeared after the last google update, or seemed to.

0 Kudos
Reply
carlbillingsley
  • 6
  • 0
  • 1
Tuning in
3,980 Views
Message 3 of 78
Flag for a moderator

Re: Unable to access webmail: Error 606

Has this been resolved yet ?

Thanks

Sololobo
  • 4.52K
  • 304
  • 1.52K
Community elder
3,970 Views
Message 4 of 78
Flag for a moderator

Re: Unable to access webmail: Error 606


@carlbillingsley wrote:

Has this been resolved yet ?

Thanks


If you try to access webmail and you're successful, then yes.

If you still get the error 606, then no.

 




It's What I Do.
I Drink and I
Remember Things.

Only mark a post as helpful if your issue has been resolved.
terryR1
  • 82
  • 5
  • 4
Up to speed
3,779 Views
Message 5 of 78
Flag for a moderator

Re: Unable to access webmail: Error 606

Just to let you know I have cleaned all the cookies off my system and this has not helped at all unfortunately

Thanks

Terry

mintym
  • 12
  • 1
  • 2
On our wavelength
3,587 Views
Message 6 of 78
Flag for a moderator

Re: {UPDATE} Unable to access webmail: Error 606

Just got a brand new Vodafone phone.  Tried to access my Virgin emails using Google Chrome yesterday and today, and am getting Error 606.  Clearing cache/cookies makes no difference, but I can access them using the Firefox browser.

Is the Google Chrome/Error 606 problem any nearer being fixed?  It’s just a bit annoying.

 

0 Kudos
Reply
Tom_F
  • 2.8K
  • 160
  • 347
Forum Team
Forum Team
3,525 Views
Message 7 of 78
Flag for a moderator

Re: {UPDATE} Unable to access webmail: Error 606

Hi mintym, sorry you've encountered this problem. I understand you've cleared your cache/cookies - have you also reset the password as well? 

 

Tom 

0 Kudos
Reply
mintym
  • 12
  • 1
  • 2
On our wavelength
3,515 Views
Message 8 of 78
Flag for a moderator

Re: {UPDATE} Unable to access webmail: Error 606

I have now...and it’s worked.  Yay!!

Thank you😀

Tom_F
  • 2.8K
  • 160
  • 347
Forum Team
Forum Team
3,510 Views
Message 9 of 78
Flag for a moderator

Re: {UPDATE} Unable to access webmail: Error 606

Great stuff, thanks for keeping us posted mintym. 

 

Always here if you need help with anything else 👍

Tom 

0 Kudos
Reply
terryR1
  • 82
  • 5
  • 4
Up to speed
3,503 Views
Message 10 of 78
Flag for a moderator

Re: {UPDATE} Unable to access webmail: Error 606

Help please Tom, I have clean the system with Ccleaner and Glary utilites 5 with no success. When I go to change my Virgin Media/Mail  password I have to get to login mail and then click on forgotten password which then takes me straight to Error 606. Am I doing something wrong ??

Thanks

Terry

0 Kudos
Reply