on 01-04-2022 15:34
Hello
For quite some time now I have been unable to reply to emails on my PC and mobile devices that are downloaded from my virgin account or send emails from any of these devices. If I log onto my email account on the virgin site I am able to send emails.
When looking at my mobile phone I have seen this message in the outgoing settings: Connection error 421. csmtp3tb.ukmail.iss.as9143.net cmsmtp Virgin Media has blocked your connect IP 86.15.123.144 Too many bad emails have been sent. Visit https://netreport.virginmedia.com/netreport Section: Email Sending Errors to request delisting
I tried to visit the suggested link but with no joy. Is anyone able to help or do I need to set up another account which would be a real pain as I often use my email address as my username. Also what does it mean by "too many bad emails".
Is anyone able to help.
Answered! Go to Answer
on 04-04-2022 17:16
Thank you and will let you know how I get on.
on 05-04-2022 18:55
Hi KeithB66,
Please do. Make sure when setting them back up you are using the settings given in the link provided above.
If things still do not work, pop back and let us know as we may need to raise this one to IT for further support.
Keep us posted.
Thanks,
on 06-04-2022 09:48
For the last day I have been able to send emails from my mobile and PC. I have not done anything further i.e. closing the accounts as suggested and it just seemed to rectify itself from the advice already provided by you valuable people. Thank you so much for all your assistance in sorting this problem out for me and I hope I do not have to trouble you again too soon.
Once again thank so much.
Keith
on 07-04-2022 09:52
Glad to hear the issue has been resolved @KeithB66.
Please do not hesitate to contact us if you need any further help.
Thanks,