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Trying to login to My Account to check emails

soosie
On our wavelength

Trying to login to My Virgin Media Account to check my emails but login page is just hanging and going nowhere ?

I've cleared all cookies and history on my PC and have restarted it but it's still doing the same thing (which has worked in the past). Any other suggestions please ?

 

2 REPLIES 2

soosie
On our wavelength

Just to add - the page hangs after I have entered my login details (username and password). It's almost as if it just can't find me !  I've also checked Service Status and that appears to be fine with no problems with my device or in my area. 

Every time I try to get in again it just goes straight to the hanging loggin in page - I can't even try siging out and in again as I can't get in in the first place 😖

soosie
On our wavelength

Finally been able to log in and access my emails  - only taken the best part of 2 hours !