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Tried to move a folder containing emails - now emails are missing

GazzaA1200
Joining in

Hi, I hope someone can help me here please:

I clicked on the hamburger menu on one of my email folders and selected the move option. I entered a new folder name and created the folder and then clicked OK to move the folder to the new location. I now don't have any emails in the original folder or the new one. What has happened to my emails and can I get them back?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

用心棒
Very Insightful Person
Very Insightful Person

If you have not done so already sign into webmail and:

  1. select ☰ > Settings > ▸ Email
  2. scroll to foot of page and select Change IMAP subscriptions
  3. select ▸ to expand folder views until all are visible
  4. confirm that all are folders are selected ()
  5. select Email (located top left) and then press Ctrl + Shift + R to refresh page
  6. check those folders selected in step 4 for the missing emails

If the emails still cannot be located then unfortunately they are likely to be unrecoverable.


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See where this Helpful Answer was posted

3 REPLIES 3

用心棒
Very Insightful Person
Very Insightful Person

If you have not done so already sign into webmail and:

  1. select ☰ > Settings > ▸ Email
  2. scroll to foot of page and select Change IMAP subscriptions
  3. select ▸ to expand folder views until all are visible
  4. confirm that all are folders are selected ()
  5. select Email (located top left) and then press Ctrl + Shift + R to refresh page
  6. check those folders selected in step 4 for the missing emails

If the emails still cannot be located then unfortunately they are likely to be unrecoverable.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click helpful.jpeg Mark as Helpful Answer and solved, or use thanks.jpeg Kudos to say thanks

Hi,

Thanks for your help but sadly, did not find my missing emails.

Kind regards

Gazzaa

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi GazzaA1200, 

Thanks for your post and welcome back to the community! 

Sorry to see you're facing issues.

Can I ask whether you have checked your junk/spam folder as well?

Ta,

Kain