on 03-02-2022 21:38
Hi, I hope someone can help me here please:
I clicked on the hamburger menu on one of my email folders and selected the move option. I entered a new folder name and created the folder and then clicked OK to move the folder to the new location. I now don't have any emails in the original folder or the new one. What has happened to my emails and can I get them back?
Thanks
Answered! Go to Answer
on 04-02-2022 18:30
If you have not done so already sign into webmail and:
If the emails still cannot be located then unfortunately they are likely to be unrecoverable.
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on 04-02-2022 18:30
If you have not done so already sign into webmail and:
If the emails still cannot be located then unfortunately they are likely to be unrecoverable.
―
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
on 15-02-2022 15:26
Hi,
Thanks for your help but sadly, did not find my missing emails.
Kind regards
Gazzaa
on 16-02-2022 15:46
Hi GazzaA1200,
Thanks for your post and welcome back to the community!
Sorry to see you're facing issues.
Can I ask whether you have checked your junk/spam folder as well?
Ta,