on 09-08-2021 14:05
I'm trying to transfer my blueyonder email address from my deceased husbands preference profile to my new Virgin Media Account.
Not having much joy getting through to VM even though I did speak to a actual person yesterday who said they would ring back today.
Is this something that VM have to do ??
Answered! Go to Answer
on 09-08-2021 14:36
Hi Jeannette12,
Thank you for your post and welcome to the community.
I'm very sorry for any frustration you're having with getting this resolved.
As Graham_A advised we do have a dedicated team who can assist with this. They can be contact by calling on: 0800 952 2302
^Martin
on 09-08-2021 14:16
VM have a dedicated bereavement Team who should be able to help.
I will flag this thread to the Forum Team for action.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 09-08-2021 14:36
Hi Jeannette12,
Thank you for your post and welcome to the community.
I'm very sorry for any frustration you're having with getting this resolved.
As Graham_A advised we do have a dedicated team who can assist with this. They can be contact by calling on: 0800 952 2302
^Martin
on 09-08-2021 15:22
Hi
Why is it I speak to a nice person at the Bereavement centre who gives me a a number 151 to dial and said I will go straight through to Tech Advice.
Not true it puts me through a series of numbers to press again just like 150 .
I need to get this resolved please.
on 09-08-2021 15:35
Oh dear, that is not good to read.
@Martin_N Can you help get this escalated?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 09-08-2021 15:39
Sorry for your loss.
Have you seen this Virgin Media help page where you can either transfer or disconnect your VM services?
https://www.virginmedia.com/help/account-holder-has-died
on 09-08-2021 15:45
I'm truly sorry to hear about that Jeannette12.
That certainly isn't what we expect from our team. What I will do is private message you to get some details so we can assist in getting this resolved for you.
^Martin
on 09-08-2021 15:53
I have spoken to the B/Team again and she is trying to get tech services to ring me. Just waiting now for that call.
I have been trying on and off since Friday. It's not what I need at the moment. Gin & Tonic needed tonight I think.
on 09-08-2021 16:19
I'm glad to hear they are trying to assist with this. If you do need further assistance with this please do respond to my Private message.
^Martin