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dmm27
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Thunderbird not retrieving virgin.net emails from Pop3

Hi

Since ~4pm 7/2/2021 Thunderbird has stopped retrieving emails. I can see subsequent emails on webmail, and also via Outlook app on a different PC, and also on my phone.

The pop server was originally set as pop.virginmedia.com, and I have changed it to pop3.virginmedia.com, but it makes no difference.

Any ideas please?

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roy247
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Re: Thunderbird not retrieving virgin.net emails from Pop3

Hi,

Have any of your other Thunderbird settings changed somehow,

Port 995

Server settings all ticked except for Fetch headers only.

 

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dmm27
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Re: Thunderbird not retrieving virgin.net emails from Pop3

Still 995, and all ticked except fetch headers

Connection SSL/TLS

Authentication method is "Normal password"

I can still send OK

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roy247
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Re: Thunderbird not retrieving virgin.net emails from Pop3

When you click on get messages do you not get an error message. You could try reinputting your password on Thunderbird that may refresh things.

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dmm27
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Re: Thunderbird not retrieving virgin.net emails from Pop3

No, there is no error message. I get a brief flash of "Checking inbox for new messages" and "downloading message (eg) 1 of 20 " in the bottom of the Thunderbird taskbar, but it doesnt actually download anything.

I have tried inputting the password as well...

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Graham_A
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Re: Thunderbird not retrieving virgin.net emails from Pop3

@dmm27 That sounds rather as if there is an email that has become corrupt in some way stuck on the server. 

Try logging into your account via VM webmail and delete the first email that hasn't downloaded to Thunderbird.

Then go back to Thunderbird and see if the remaining emails download.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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dmm27
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Re: Thunderbird not retrieving virgin.net emails from Pop3

@Graham_A

Spot on, thank you. That has completely sorted it. The offending message had also managed to download itself ~50 times at one point before everything stopped

 

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