on 16-12-2021 12:46
Whilst using my email and changing folders suddenly get logged out and received the following message 'Your mailbox is not available at the moment'.
Rang Virgin helpline who was unable to help and said she would raise a ticket. When I asked for the ticket details she said it would be forwarded to me separately on an email. No email forthcoming.
Had a similar incident earlier this year with being locked out of my email.
.
Answered! Go to Answer
on 16-12-2021 13:21
@0685 The first thing to try is following the instructions set out here: Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847
Is this affecting the same Virgin.net email address that you were having problems with in August? It isn't clear from that previous thread if the email address concerned was successfully moved to your current VM broadband account or not.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 16-12-2021 13:21
@0685 The first thing to try is following the instructions set out here: Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847
Is this affecting the same Virgin.net email address that you were having problems with in August? It isn't clear from that previous thread if the email address concerned was successfully moved to your current VM broadband account or not.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 16-12-2021 15:09
Hi Graham
Thanks for your response.
This is the same email I was having problems with in August.
Its the same account (account live, bill paid et al) same everything.
I was using using my email account and went to another folder (Draft Folder I think) when suddenly had this notice appear: Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
Thanks and Kind regards
Robin
on 16-12-2021 15:17
Have you gone through steps set out in the link I provided?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 16-12-2021 15:45
Hi Graham Scan is in progress will advise when finished.
Thanks & regards
on 17-12-2021 09:12
Good morning
Followed the instructions - Full scan with no issues - however, still no access to mailbox.
Is this affecting the same Virgin.net email address that you were having problems with in August? Yes it is the same virgin,net email address.
I was already on Virgin media when the earlier issue happened.
Thanks & kind regards
on 17-12-2021 10:47
Hi 0685
Were you able to change the password to it and retry accessing the mailbox?
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 20-12-2021 11:09
Hi
Apologies am unable to find anywhere were to change my password? All I seem to find is a lost password link?
Have retried my email login and unable to access Mailbox (email).
I have also noted that when I try to look at 'Manage my Account' page and 'My Profile' page I get 'Ooops something is broken notification on my screen?
Thanks & regards
on 21-12-2021 11:23
Hi 0685,
Thanks for coming back to us on this.
Apologies to hear you've not been able to update the password. We can help further with this but we will need to pass data protection with you.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,