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Spam?

Cjbeeb
Joining in

on ‎22-03-2022 17:02

I received this strange e-mail from stream@virginmedia.co.uk

Activation add to bill

MR VM-SVOD-01 (My surname). 31. (My full name then my first name again) then my account number

anyone have any idea what it is?

I called customer support and they suggested it was spam/phishing.

regards

3 REPLIES 3

Graham_A
Very Insightful Person
Very Insightful Person

on ‎22-03-2022 20:04

@Cjbeeb 

This is being looked into by the Community manager.  I would expect that a Moderator or Forum Team will respond tomorrow.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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jaszon
Joining in

on ‎22-03-2022 22:43

I got it as well, I replied to it so see what happened and got an auto email:

 

vm

Hello,


Sorry, we do not pick up mails from this mailbox.

If you need to get in touch just go to virginmedia.com/contact

 

Kind regards,
The Virgin Media team


which is a dead link. This whole thing is very odd. They also spelled my name wrong, but got my account number correct.

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Steven_L
Forum Team
Forum Team
In response to jaszon

on ‎25-03-2022 11:47

Hey @Cjbeeb,

Welcome to the community and thanks for taking the time to post your issue on the forums.
 

This has been looked into by our team and we can confirm that this email was from ourselves but was sent out to you in error.

We apologise that this has happened to you but want to re-assure you that that this wasn't a phishing attempt but a system error on our side.

 

Regards,

Steven_L

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