When I try to mark numerous emails as spam to remove them in bulk, I get the message (slightly insulting my intelligence) saying these are newsletters and as such I have to mark each one individually. These are spam, they are not newsletters, I do know the difference. When I tried to speak to "customer services" I was told I can forward these messages to a phishing address but that doesn't work either. Does anyone know what that address shd be that I can forward these emails to? The way I see it, these spammers have found a way to make these emails look like newsletters and therefore by asking us to send them an unsubscribe message (to something I was never subscribed to in the first place), Virgin are asking us to send a message to spammers that this is a live address so please send me more spam! Can you please remove this "service" and go back to just letting us remove what we want to remove from our email boxes?
That is the address I attempted to send them to and it bounced. Once again, you seem to be missing the point that when I try to mark them as spam I get the message that says these are newsletters and they are not! I should not be sending these spammers an unsubscribe message bc that is alerting them to a live email address that they can then send yet more spam. What I want to know is why you have decided to start telling me I cannot mark something as spam when I know it is? Why do you identify these as newsletters? This response is exactly what the bloke on the phone said, over and over, because he wasn't listening to my complaint. Also there is no setting to say don't recognise spam as a newsletter so I cannot do anything to stop it giving me this message.
For clarity here is what happens when you select Mark as Spam (0) with:
a mixture of message types:
newsletter message types only:
a newsletter message type:
Why are Virgin Media: (a) compromising customer's security by defaulting to sending an unsubscribe message to miscreants; (b) making a distinction between spam messages when there should be none; (c) over complicating the simple task of marking a message as spam
SPAM can be reported in webmail settings by following these steps smf4122
•Login to Virgin Media email via virginmedia.com and click Email at the top right
•Click on the email in your inbox to view it
•Click on the mark as spam button at the top next to the delete button
While I'm sure your instructions are correct and work on individual emails, the issue originally raised by smf4122 still remains, when selecting multiple emails and marking them as spam the operation fails.
This is evidenced by the subsequent post from 用心棒 where the errors are clearly shown via screenshots.
What the OP is asking for are instructions on marking bulk emails as spam, which is totally ignored in your reply.
This situation is reminiscent of the farce when the default spam setting of Reject All SPAM messages was considered a good idea when clearly it was not; hopefully there will be less resistance to seeing sense than then.