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Rick69 · ‎22-03-2022

Cannot access my virgin email says sorry mailbox not available!

Graham_A · ‎22-03-2022

Have you tried following the instructions set out here for this situation: Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Rick69 · ‎22-03-2022

Still not working, following message appears

Your mailbox is not available at the moment.

If I try and set it up on my phone using the imap settings and port993 it says username or passowrd incorrect!

Graham_A · ‎22-03-2022

You need to wait at least an hour after changing the password before trying to access the email account.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Steven_L · ‎23-03-2022

Hey @Rick69,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of your mailbox issues, have you been able to log into your email after waiting an hour after the password reset as @Graham_A advised?

Regards,

Steven_L

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Sorry mailbox is not avsilable