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talpa
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Signing in to ntlworld address

Hi,

I am trying to sign into an old ntlworld email address that has not been accessed for a few years. I have all the passwords, I have tried adding it on my Outlook using the following info https://www.virginmedia.com/help/virgin-media-mail-how-to-use-email-with-mail-clients but no go. Is there somewhere I can check it as webmail? When I log into the VM account and go to mail it says "Sorry! Your mailbox is not available at the moment." 

Many thanks

Sarah

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John_GS
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Re: Signing in to ntlworld address

Hi Sarah,

 

Thanks for posting and welcome to the community.

 

My apologies for the mailbox issue. I'll PM you now to assist further.

 

Kind regards,

John_GS
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John_GS
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Re: Signing in to ntlworld address

Thanks for joining me on PM, Sarah.

 

Just to update the thread, the mailboxes were enabled and then transferred to the existing account

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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