Virgin Media Community

[Mara2]

Hi all

been trying to set up my @blueyonder.co.uk e-mail on new desktop for over 3 weeks now but with no success.

I have tried entering the settings for IMAP & STMP in various combinations, as well as smtp.virginmedia.com for the incoming and outgoing server, but either nothing happens or I get an error message saying: Attention required and then that my blueyonder settings are out of date.

Help!

[Mara2]

And now it's telling me that my account settings are put of date 😞

[Mara2]

I'm trying to set up @blueyonder on my new desktop; I've entered the settings as per forum link Email settings change - Virgin Media Community - 3369438

but I'm getting the message " account settings out of date" every time

[Mara2]

Hi

hope someone can help. Been trying to set up my @blueyonder e- mail account on new desktop but no joy. I have tried updating the settings for incoming and outgoing mail to the recommended IMAP and SMTP, which didn't work; then I tried with POP3 and SMTP, still didn't work > kept telling me my account settings are out of date.

When I click on "fix it" it opens a new widow and I enter my password > save it but the error message is still there. So I click on update account (or words to that effect) and it opens a new window where the sync options are but the password which comes already in it (as if saved from previous) is nowhere near the right length of my actual password; and every time I change it and save it to my password it defaults back to the original one.

On a last ditch attempt, I used Outlook to set up the e-mail > I listed my blueyonder e-mail address and the system seems to have no issues with that...except that it is not syncing and not receiving any e-mails, old or new 😞

I am completely at a loss as to why it is proving so difficult, especially as I had a new desktop about 10 years ago and installing the @blueyonder e-mail on that one was no problem.

Any help gratefully received.

Thank you

[Graham_A]

The first thing to do now is check that the email account concerned is working properly in VM Mail.  Go to https://mail2.virginmedia.com/ and enter your blueyonder email address and password.

Does the account open or do you get any error message?

[Mara2]

Account opens ok and no error messages. I just changed the password earlier this morning as one of the messages I was getting is that the password may need updating, so I updated it but still no joy

[Graham_A]

In which email app/client are you trying to set up the account?

There are some help files here;

https://www.virginmedia.com/help/billing-and-payments/manage-email-account

Click on How to set up email on a device.

[Mara2]

I'm trying to use Mail / Windows 11. I have already found that link and have entered all possible combinations of settings and nothing, still get the error message. Latest one was "We couldn't access this account: Blueyonder. You might need to update your password or give the account permission to sync to this device".

It then offers two choices when you click on the account: Fix Account (when I click on this it asks me to enter the password > I oblige, save it and nothing happens) or Change Settings (when I click on this a new window appears showing a pre-saved 15 characters password - mine is fewer characters than this - and no option to even see what the password is so I have no way of knowing what it is or how it got there.

[Graham_A]

I'm afraid that I don't have any experience of that app.

However, the number of stars showing in the password field is a red herring.  It isn't an indication of the length of the password that has been saved.

[用心棒]

Which operating system and email client are you using?

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