on 12-06-2022 19:00
My wife's email (an additional account, I am the primary account) has failed to receive or able to send any emails since logging on this morning, It was perfectly fine till that point. The details are:
Outlook 365. Windows 10, - the message says send/receive authentication error and error code is 0x800ccc0e. I have checked that the authentication boxes are ticked under settings but I suspect this is a password issue except it is the same password, I have tried reentering details to no avail.
Fix greatly appreciated as she is desperate. Thanks
Answered! Go to Answer
on 12-06-2022 19:42
@fuego Try resetting the password for the secondary account. The process to do this has changed. Your wife will need to sign into her My Virgin Media account with the Secondary email address and current password. Click on Update settings and then account details and then edit to the right of the password field.
Unfortunately VM have removed the option for the primary account holder to change secondary account passwords.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 12-06-2022 19:42
@fuego Try resetting the password for the secondary account. The process to do this has changed. Your wife will need to sign into her My Virgin Media account with the Secondary email address and current password. Click on Update settings and then account details and then edit to the right of the password field.
Unfortunately VM have removed the option for the primary account holder to change secondary account passwords.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 13-06-2022 19:47
Hi fuego,
Thanks for posting, and sorry to hear you're having some issues with an email account
Have you been able to follow the advice from Graham_A ?
Let us know if you're still needing help with this.
Alex_Rm
on 14-06-2022 07:26
That's great. I suspected it might be that but was totally baffled when I couldn't do it from my primary account. I will try that later...fingers crossed!
on 14-06-2022 07:31
I'm going to try this tonight. Does she actually need to have/create a Virgin Media account or can she just sign into it using her current email credentials? Thanks
on 15-06-2022 08:57
Hi @fuego, thanks a lot for your reply.
If your wife selects the Email option on our website, she should be able to sign in with her email details this way and get her password reset.
Have you been able to get this sorted since your post yesterday? Please keep us updated.
Many thanks
on 15-06-2022 22:53
It worked! Great thanks so much - wide is dancing on the ceiling 😂
on 15-06-2022 22:55
I have thanks, Just recognition VM has changed the set permissions in primary/secondary accounts.