Secondary email not working

[cshore63]

One of the secondary email accounts on my account stopped working several days ago. I have tried accessing it directly via the web interface but am getting the "not available, try again in an hour" message. I have tried resetting the password but this did not help. This email address is crucial to my wife's business so I really need to get it working again. Thanks in advance.

[Hayley_S]

Hello @cshore63,

Welcome to the community page, thanks for posting.

I am sorry to see that the secondary email is not working.

Do you currently have an active broadband with us? If so are you the account holder?

Many thanks,

[cshore63]

Yes I do. Account number  [REMOVED]. 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Hayley_S]

Thank you for confirming this.

I will send you a private message now to try and help you resolve this @cshore63.

Please look out for a plum envelope at the top right of your screen.

Many thanks,

[Hayley_S]

Hello @cshore63,

Thank you for talking with me in a private message.

I am sorry I was unable to fix this, but please do message me if it is not working after 5 days 🙂

Then I can check the It ticket raised.

Many thanks,

[Hayley_S]

Thank you for talking to me in a private message @cshore63.

I am glad that I have managed to fix this for you 🙂 If you ever need help please make a new post and we will be along to help again.

Hope you have a nice day.