Secondary email inaccessible

[sibbs]

Hi 

my wife’s email which is a secondary account to my main account seems to be inaccessible on the my Virgin media account , there is no access to change password only to delete mailboxes. Could someone please assist me in fixing, thx 

[用心棒]

The primary account holder can no longer manage secondary accounts beyond their deletion. To reset the password go to Forgotten your Password? | Reset Here | Virgin Media. If the password cannot be reset due to the security question answer phase being unsuccessful then post back here to have issue flagged to the forum ream.

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[sibbs]

Can someone please contact me as this issue is not resolved and I’ve called 150 and been cut off several times 

[John_GS]

Hi @sibbs 

Thanks for posting and welcome to the community.

I am sorry for the email issue and will send you a PM now

Kind regards,

[John_GS]

Hi @sibbs 

Thanks for joining me on PM and happy to report all sorted 🙂

Please do pop back to the community if you need further assistance. 

Best wishes.