Has anyone else had an email supposedly from Virgin saying that your Virgin Media Bill cannot be processed and that in my case the billing details have expired and my service is scheduled for automatic disconnection on the 05 October 2016. There is a link to follow which I have not connected to as I think this is a scam, the message is not finished off in the usual Virgin way and the logo is blurred and it does not reference my account number and area code as previous emails have had so please be aware and don't click on the link.
Superuser 2017/18 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
And of course, a quick check via your online banking usually shows that the last payment was made, that the money was taken out your account. But if the payment was due that day or in the immediate future and hadn't gone, then a call to billing would help you as well.
When I got one of these emails recently, I had just logged off from the bank and had seen the payment had gone out the previous week, so I just laughed and deleted it. I did the same thing to the email about the bt account that I don't have as well. And upset the fake support caller who told me my non-existant bt broadband was due for deletion. They hung up when I said go ahead and delete it...