Saved email folder gone

[BlueBox]

Today went check on email I saved from hmrc  on my S22 phone  and noticed that saved email folder has gone  had alot invoices ect saved 😔 

[Graham_A]

Is this when accessing the email accounts via an email app on your phone?

If so you need to check the app settings to make sure you are still subscribed to the missing folders.

[BlueBox]

Using Samsung Email on S22

[Ryan_N]

Hey BlueBox, 

Thank you for your post. 

Sorry to hear of the problem you've had here - have you been able to follow the advice given above and if so, how are things looking at the moment? 

Cheers, 

Ryan. 

[BlueBox]

Yes tried averything including deleting the email account and logging back in 

[Lee_R]

Hi BlueBox, thanks for getting back to us.

Sorry to hear that the advice given, has not helped resolve your issue.  Picking up on an earlier point.  Did you mean this issue is impacting you in regard to 3rd party email addresses/accounts that you have on the same handset?

Regards

Lee_R

[BlueBox]

The issue is with Samsung email  loosing Saved Email Folder

[jpeg1]

Do you see the missing emails when you log in with a browser at

https://mail2.virginmedia.com/

[Graham_A]

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@jpeg1 wrote:

Do you see the missing emails when you log in with a browser at

https://mail2.virginmedia.com/

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@jpeg1 If you read the complete thread you will see that this isn't an issue with Virgin Media mail. It is an issue for the op with all email accounts accessed through their Samsung mail app.

[BlueBox]

I don't see a Saved Email Folder on Vm

[jpeg1]

If you don't see a Saved folder when logging in directly to the VM server then it won't be available either with a mobile app.  Could it have been moved into another folder like Deleted or Junk?