on 30-10-2020 13:20
Having issues sending mail. Checked the email settings and password and all is correct but unable to send but can receive mail.
Answered! Go to Answer
30-07-2021 10:43 - edited 30-07-2021 10:43
Hi
to fix my issue on my iPhone I had to delete account and then add my blue yonder account again.
the IMAP & SMTP settings are pointing at imap4.blueyonder.co.uk smtp.blueyonder.co.uk and this is the only mail server I can get it to work with. The instructions on your website don’t resolve my issue.
on 30-10-2020 15:53
When the issue next happens consider trying the following troubleshooting:
Should you only be listed in the PBL then can you confirm you are able to sign into webmail?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 06-11-2020 15:58
on 13-11-2020 11:05
HI louij2, thanks for the message and sorry to hear that you are having issues with this. Have you managed to get this resolved or still having issues with this, did you check this on spamhous - https://www.spamhaus.org/query/ip/ ^Chris
on 16-02-2021 10:49
on 23-02-2021 11:59
I am sorry this is still happening Louij2,
Have you been able to send or receive emails from a different WebClient? Or from a different device?
Zoie
on 23-02-2021 14:15
Hi
yes the web client works fine it’s just any and every email client it refuses to work with.
on 26-02-2021 11:40
Thanks for your reply, louij2,
As you have confirmed the service is working on the webmail service. Can you clarify if this is happening on one device in particular or other devices? If it is happening only on the one device regardless of the app or email client used, then, is that device using a firewall or antivirus or any other service that monitors your device connections?
Cheers,
Corey C
30-07-2021 10:43 - edited 30-07-2021 10:43
Hi
to fix my issue on my iPhone I had to delete account and then add my blue yonder account again.
the IMAP & SMTP settings are pointing at imap4.blueyonder.co.uk smtp.blueyonder.co.uk and this is the only mail server I can get it to work with. The instructions on your website don’t resolve my issue.
on 30-07-2021 10:51
thank you for your reply Louij2, and thank you for sharing the resolution to our community 🙂
Zoie