SMTP server unavailable

[louij2]

Having issues sending mail. Checked the email settings and password and all is correct but unable to send but can receive mail. 

[用心棒]

When the issue next happens consider trying the following troubleshooting:

• browse to https://duckduckgo.com/?q=ip&ia=answer and note the Your IP address is value
• append the IP Address value to https://www.spamhaus.org/query/ip/ and go to it
• excluding the PBL, is it reported as listed elsewhere?
  
  do not post the results here without redacting your public IP address from text and underlying URLs

Should you only be listed in the PBL then can you confirm you are able to sign into webmail?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

[louij2]

My home router Virgin IP is listed in XBL as it appears in CBL lookup but I get the same issue when on data or home wifi or someone elses wifi

[Chris_W1]

HI louij2, thanks for the message and sorry to hear that you are having issues with this. Have you managed to get this resolved or still having issues with this, did you check this on spamhous - https://www.spamhaus.org/query/ip/ ^Chris

[louij2]

Yes I am still having issues this has never been resolved. I will just have to stop using your useless email service cos it's terrible. I already reported that I am not spam and nothing happened...

[Zoie_P]

I am sorry this is still happening Louij2,

Have you been able to send or receive emails from a different WebClient? Or from a different device?

Zoie

[louij2]

Hi

yes the web client works fine it’s just any and every email client it refuses to work with. 

[Corey_C]

Thanks for your reply, louij2,

As you have confirmed the service is working on the webmail service. Can you clarify if this is happening on one device in particular or other devices? If it is happening only on the one device regardless of the app or email client used, then, is that device using a firewall or antivirus or any other service that monitors your device connections?

Cheers,

Corey C

[louij2 · Accepted solution]

Hi

to fix my issue on my iPhone I had to delete account and then add my blue yonder account again. 

the IMAP & SMTP settings are pointing at imap4.blueyonder.co.uk smtp.blueyonder.co.uk and this is the only mail server I can get it to work with. The instructions on your website don’t resolve my issue. 

[Zoie_P]

thank you for your reply Louij2, and thank you for sharing the resolution to our community 🙂 

Zoie