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Cavallino
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Message 1 of 9
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SMTP prompt continuously popping up on Outlook

As topic. Since 2 days I have been receiving this prompt on my pc and unable to send emails. Only receive. 

 

Additionally I cannot send emails from my android phone or ipad. 

This cannot be something that has occured from my side as I have not changed a thing and the same phenomenon is witnessed on 3 separate devices. 

 

I ran the logger. I don't have the details to hand right now as I'm on my phone but the key line if interest came back as Invalid credentials/logon I believe. 

 

I would appreciate VM to look into this asap. There are others who have reported problems. And perhaps further more who called instead of using the forum. 

 

Additionally I am unable to access my profile on the VM page to try and change passwords to see if that's the problem. 

 

Please help.  

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Cavallino
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Message 2 of 9
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Re: SMTP prompt continuously popping up on Outlook

Any update please?

The error in question is 535 I believe. 

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Cavallino
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Message 3 of 9
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Re: SMTP prompt continuously popping up on Outlook

At least can we receive confirmation that there is a problem and it's being investigated?

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Cavallino
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Message 4 of 9
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Re: SMTP prompt continuously popping up on Outlook

Still have the same problem. Any update?

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MissPasko
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Message 5 of 9
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Re: SMTP prompt continuously popping up on Outlook

There is a sticky thread now:

https://community.virginmedia.com/t5/Email/POP-IMAP-Email-Access/td-p/4004089

 


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Cavallino
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Message 6 of 9
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Re: SMTP prompt continuously popping up on Outlook

Thanks yes I can see it but I cant post any messages to it?
Also I am still experiencing same issue.
I would be grateful for an update if there is any news.

Thanks.
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Blackthorn1
Dialled in
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Message 7 of 9
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Re: SMTP prompt continuously popping up on Outlook

Yeah, I love the way they're saying It should be now resolved, because It isn't for me!
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Cavallino
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Message 8 of 9
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Re: SMTP prompt continuously popping up on Outlook

Definitely not resolved. Also I'm a ntlworld user. 

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Cavallino
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Message 9 of 9
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Re: SMTP prompt continuously popping up on Outlook

Still no update or information about whats going on!!!

VM what is the situation please???

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