Reset email password on additional account for 3rd party apps

[TonyiLynch66]

When I go to Mailbox app password management the email pre populated is the main account@blueyonder.co.uk but I need to rest the password for a secondary account additionalaccount@blueyonder.co.uk, how do I change it to the one I want? The email is greyed out and can’t be changed

[coenoby]

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@TonyiLynch66 wrote:

I need to rest the password for a secondary account additionalaccount@blueyonder.co.uk, how do I change it to the one I want?

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For quite a while now all VM secondary email accounts have their own "My Virgin Media" (MVM) account. As a result you can no longer reset secondary account passwords from your primary My Virgin Media Account. You have to use secondary email account's MVM account.

Sign into the MVM account for this secondary email address from this link https://www.virginmedia.com/my-virgin-media by entering the secondary account email address and then its existing password when prompted.

The layout of the secondary account MVM is the same as the primary but you cannot view the details of the VM broadband package and associated bills.  Follow the same route you did before to reset the password for that secondary account,

Coenoby