on 06-06-2022 12:54
Ok so it has been over 2 weeks now and your reset password page is still not working.
I have tried...
On the following page when the details are entered the page just blinks...
Upon checking the console for the page it seems there is an error. Check below.
Answered! Go to Answer
on 11-06-2022 15:17
Hey Diana,
Thanks for responding to my PMs. I'm glad to hear you're able to now access your My Virgin Media - if you need anything else, just let us know! 🙂
@Mr_Crabbit, I'm really sorry for the delay, your original post wasn't displaying on my end. I'll pop you a PM shortly, it'll be in the purple envelope in the top-right of our forums.
Thanks,
on 06-06-2022 13:16
Same for me, i've been trying to do it yesterday and today after my Amazon and StockX accounts were hacked and someone tried to buy stuff. Thought it was best to change a lot of my passwords with the same email just incase but I put in my email address answer that question and nothing happens when you click the buton.
on 06-06-2022 20:51
on 07-06-2022 21:36
Hi sadfacerl,
You may want to read my thread Password Not Recognised (Again) - Virgin Media Community - 5023245 if you haven't already. I've just found your post by reviewing the email section. It seems we are very far from alone in sharing this password reset problem. I too have been waiting a fortnight for someone to fix the page. I have no idea when it was last changed but I do know it worked fine last October, the last time I needed to use it.
Best of luck!
Mr_Crabbit
on 08-06-2022 08:29
on 08-06-2022 10:18
Hi @sadfacerl,
I'm really sorry to hear you're experiencing issues when resetting your MyVM/Email password. So I can investigate these issues further, and assist in regaining access to your accounts, please look out for my PM in the top-right of our forums, in the purple envelope.
@barry21, as you are also facing these issues, I'll pop you a PM over, as well, to get things sorted.
Cheers,
08-06-2022 10:29 - edited 08-06-2022 10:49
Post no longer relevant
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on 08-06-2022 10:38
Hi @Reece_MH
Can you count me in with a PM too please?
on 08-06-2022 12:18
on 11-06-2022 15:17
Hey Diana,
Thanks for responding to my PMs. I'm glad to hear you're able to now access your My Virgin Media - if you need anything else, just let us know! 🙂
@Mr_Crabbit, I'm really sorry for the delay, your original post wasn't displaying on my end. I'll pop you a PM shortly, it'll be in the purple envelope in the top-right of our forums.
Thanks,