My secondary email account, used by my partner for over 20 years has been unavailable for weeks, and five different resets via the call centre (on 150), two 'tickets to IT' and several hours spent talking to tier 2 call responders has not fixed the problem – message displayed is 'Sorry! your mailbox is not available at the moment… etc'. Call centre cannot access the account emails either. I wish to complain and have a complaint number reference, but what good does that do since there doesn't seem to be a complaint centre?
