Recently upgraded to Windows 11 on my PC
When using my blueyonder.co.uk account, the pages are constantly refreshing (3 ... are displayed). I then see connection error message. And when deleting mails, the screen refreshes and on returning to my inbox, the deleted emails remain. Similar when i compose new messages.
And i can no longer add attachments to mails. When i do, the following error is returned:
A warm welcome and thanks for posting on our community forums. We're sorry to hear that since you have upgraded to Windows 11 you are unable to send attachments using your Blue yonder email address.
Can we ask if your using web mail or client mail? If you're using client mail. can you use web mail and see if the same thing is happening?
After looking into this, we have found another community post which is very similar to yours and may offer you some insight to what is causing the issue. https://community.virginmedia.com/t5/Email/My-virgin-webmail-will-no-longer-allow-me-to-send-attachm...
Kind regards Jodi.
Appreciate the fast response. Web Mail or Client Mail? Not sure how i can check. This is the URL i use to sign on:
I will contact AVG support. Thanks you very much
The issue was indeed with AVG Antitrack and i needed to add a website to allow them to run
Attachments now OK
Deleting mails ok
We disabled AVG and antitrack. But still got the JSON error message. Then added the website as below, and hey presto, working now
AVG were most helpful, responding to my support ticket immediately. Thanks also for posting the link. Without it, they were saying it wasn't AVG
Hope above helps anyone else having this issue