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Recurring Email problem

Stormbirder
Joining in

on ‎10-03-2022 15:09

My wife has an email address on my Virgin account: it keeps locking her out (message 403 Forbidden) - 3 times this year! I have phoned up twice and got it unlocked but it has now done it again. This is extremely annoying and inconvenient!! I could phone again (but it takes an age to get it sorted!) but this needs to be sorted out once and for all!! Any help please? Thanks, Neil.

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4 REPLIES 4

Zak_M
Forum Team (Retired)
Forum Team (Retired)

on ‎11-03-2022 15:34

Good afternoon @Stormbirder, 

 

Welcome back to the forums & thank you for coming back to us. 

 

I am sorry to hear that you have had some issues with your wife's email address, could you please let me know if you/your wife is a current virgin media account holder? 

 

Kind regards,

Zak_M

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Stormbirder
Joining in
In response to Zak_M

on ‎15-03-2022 20:10

Yes, Zak, she is. Her email account is part of our joint account with Virgin Media.

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Stormbirder
Joining in
In response to Stormbirder

on ‎16-03-2022 14:21

Still waiting!!!
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Martin_N
Forum Team
Forum Team
In response to Stormbirder

on ‎17-03-2022 14:37

We do appreciate your frustration with this Stormbirder.

We're sorry to hear this is ongoing. Can you confirm if you have reset the password for the email address?

^Martin

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