Virgin Media Community

[Stormbirder]

My wife has an email address on my Virgin account: it keeps locking her out (message 403 Forbidden) - 3 times this year! I have phoned up twice and got it unlocked but it has now done it again. This is extremely annoying and inconvenient!! I could phone again (but it takes an age to get it sorted!) but this needs to be sorted out once and for all!! Any help please? Thanks, Neil.

[Zak_M]

Good afternoon @Stormbirder, 

Welcome back to the forums & thank you for coming back to us. 

I am sorry to hear that you have had some issues with your wife's email address, could you please let me know if you/your wife is a current virgin media account holder? 

Kind regards,

Zak_M

[Stormbirder]

Yes, Zak, she is. Her email account is part of our joint account with Virgin Media.

[Stormbirder]

Still waiting!!!

[Martin_N]

We do appreciate your frustration with this Stormbirder.

We're sorry to hear this is ongoing. Can you confirm if you have reset the password for the email address?

^Martin