on 10-03-2022 15:09
My wife has an email address on my Virgin account: it keeps locking her out (message 403 Forbidden) - 3 times this year! I have phoned up twice and got it unlocked but it has now done it again. This is extremely annoying and inconvenient!! I could phone again (but it takes an age to get it sorted!) but this needs to be sorted out once and for all!! Any help please? Thanks, Neil.
on 11-03-2022 15:34
Good afternoon @Stormbirder,
Welcome back to the forums & thank you for coming back to us.
I am sorry to hear that you have had some issues with your wife's email address, could you please let me know if you/your wife is a current virgin media account holder?
Kind regards,
Zak_M
on 15-03-2022 20:10
Yes, Zak, she is. Her email account is part of our joint account with Virgin Media.
on 16-03-2022 14:21
on 17-03-2022 14:37
We do appreciate your frustration with this Stormbirder.
We're sorry to hear this is ongoing. Can you confirm if you have reset the password for the email address?
^Martin