on 04-04-2022 18:12
My virgin email account has been hacked, all emails and contacts have been deleted. I've reset the password & removed the auto-forward rules, but obviously I cant see any history, not easily contact people to warn them.
Anyone have any idea on how to recover my stuff?
Answered! Go to Answer
on 04-04-2022 21:03
@timhb1970 wrote:My virgin email account has been hacked, all emails and contacts have been deleted. I've reset the password & removed the auto-forward rules, but obviously I cant see any history, not easily contact people to warn them.
Anyone have any idea on how to recover my stuff?
The only way to recover them is via a backup that you have taken prior to the recent event. VM do not keep backups for you.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 04-04-2022 20:54
Do you currently have Virgin Media Broadband?
on 04-04-2022 21:03
@timhb1970 wrote:My virgin email account has been hacked, all emails and contacts have been deleted. I've reset the password & removed the auto-forward rules, but obviously I cant see any history, not easily contact people to warn them.
Anyone have any idea on how to recover my stuff?
The only way to recover them is via a backup that you have taken prior to the recent event. VM do not keep backups for you.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 04-04-2022 21:46
Yes we do
on 06-04-2022 11:17
Hi timhb1970
I hate to be the bearer of bad news.
Unless the deleted emails are still in the recycle bin then you can retrieve them
If they are not then its not possible to get them back sorry
I know its not the answer you are looking for
Gareth_L
on 06-04-2022 11:19
Thanks Gareth, you've just confirmed my suspicions. Live & learn, eh?