on 19-04-2022 11:47
How can I reactivate an old email account that was closed by virgin when I went to sky
Answered! Go to Answer
on 19-04-2022 13:58
In that case the email address may not have been fully deleted. The VM Forum Team should be able to advise further when they reach this thread in a day or so.
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on 19-04-2022 12:06
If the email account has been deleted by VM it cannot be reactivated.
If you try sending an email to the old address do you get a non delivery report?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 19-04-2022 13:44
No it just goes off into the ether ?
on 19-04-2022 13:58
In that case the email address may not have been fully deleted. The VM Forum Team should be able to advise further when they reach this thread in a day or so.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 20-04-2022 14:46
Hi there @Ponontop1
Thank you so much for your first post and welcome to the forums!
I'm so sorry to hear that you have faced this issues with your email. I cannot guarantee that I can retrieve this for but you but I would be happy to try.
I'll send you a PM now to check, please keep an eye out for the purple envelope in the top right corner alerting you to a new message.
Thank you.