unable to access email.

[CElsley]

Hi,

I am also unable to access my email account (ntlworld). Was running fine until Friday afternoon and now i cant access my emails.

Thanks,

Charlie.

[Graham_A]

Can you confirm that you have a current Virgin Media broadband account to which the email address is attached?

What error message do you get when trying to access the email account via VM webmail?

https://mail2.virginmedia.com/

[CElsley]

Yes, linked to a broadband account. getting the following message

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

[Graham_A]

That message usually means that the email account has been locked for security reasons.

The VM Forum Team should be able to help you when they reach this thread.

Whilst waiting for them please try changing the password to a new one not previously used via your My Virgin Media account.