Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Re: Virgin.net

Go to solution
Simmone
Joining in

on ‎19-11-2021 18:03

I have the same problem as many others. I have a Virgin.net email address for over 20 years and its now not working and support is not helping me and keep referring me to Talk Talk who know nothing. Come on Virgin please give me support and a contact number.

0 Kudos
35 REPLIES 35

Go to solution
Simmone
Joining in
In response to Simmone

on ‎23-11-2021 06:23

I have a virgin media account but my virgin.net email was not  linked . Can you advise how to fix this ?

0 Kudos

Go to solution
ravenstar68
Very Insightful Person
Very Insightful Person
In response to Simmone

on ‎23-11-2021 21:25

The @ForumTeam can look into the situation.  Depending on who took out the virgin.net account and who took out the virginmedia.com account - it MIGHT be possible to do a move and transfer.

HOWEVER

If this is possible and you choose to do this you will lose ALL emails linked to your virginmedia broadband account, as they will replaced with all the emails from the virgin.net profile.

Tim

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Go to solution
Simmone
Joining in
In response to ravenstar68

on ‎23-11-2021 21:57

Thank you . Who can I speak with to help me?

0 Kudos

Go to solution
ravenstar68
Very Insightful Person
Very Insightful Person
In response to Simmone

on ‎24-11-2021 13:15

@ModTeam - Can you assist?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Go to solution
Tom_F
Forum Team (Retired)
Forum Team (Retired)

on ‎24-11-2021 13:54

Hi Simmone, thanks for getting in touch.

 

Sorry to hear about the email issues - thnaks for flagging @ravenstar68

 

Further to the helpful advice above I'd like to take a closer look into it to see what we can do to assist, just look out for my PM (the purple envelope icon) and we'll take it from there.

 

Tom 

Go to solution
Simmone
Joining in
In response to ravenstar68

on ‎26-11-2021 16:16

Hi Please can someone Help.  Something with the Virgin name should benefit from their support.

0 Kudos

Go to solution
Graham_A
Very Insightful Person
Very Insightful Person
In response to Simmone

on ‎26-11-2021 16:19

@Simmone wrote:

Hi Please can someone Help.  Something with the Virgin name should benefit from their support.

Have you responded to the Private Message that @Tom_F sent you two days ago?  Tom_F is an employee of Virgin Media.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

Go to solution
Simmone
Joining in
In response to Tom_F

on ‎26-11-2021 16:24

Tom do you have news about this please.

0 Kudos

Go to solution
Simmone
Joining in
In response to ravenstar68

on ‎26-11-2021 16:49

So do you know how I can get it reinstated?

0 Kudos

Go to solution
Simmone
Joining in
In response to Steven_L

on ‎26-11-2021 16:57

Virgin Media asked us a few months ago to change the password via the  Virgin media site top right corner email tab. Everything then worked for a short wile and about 3 weeks ago I had no  problems sending emails but I keep getting the message Cannot get mail and it keeps asking for a password which I enter and nothing happens until I get  a repeat of the Cannot get mail message. Virgin Media support keeps sending me to Talk Talk and Talk Talk keep saying they do not offer support.

0 Kudos
Top