Verification emails

[Peterfrustrated]

I  am  having the same issue as are a number of my friends on virgin media . It is an issue that needs resolving quickly . i phoned the call centre they were unable to help apart to inform techinical team I suspect . It is an issue their end . i am not recieving vericaton codes form microsoft fine on gmail but my virgin email is related to my microsoft accounts . Please get this sorted ,

[abadonuk]

I can second this issue, was trying to unlock a Microsoft account this evening after the "Your PIN in no longer valid because changes to device security have been made", so log in with account password, it asks to send a code via email then gives you about 1 minute to enter code but no email arrived, went through same process 5 times thinking must be a glitch. 5 Hours later all 5 pop into inbox "blueyonder address". Headers show the delay clearly.

[Peterfrustrated]

Yes thats it main came all once on two occassions in the early hours of the morning.....

[abadonuk]

I added a phone number to mine so can't make any changes now for 30 days. But lesson learned, I will always use the "I don't have internet" option when building PCs from now on.

[ravenstar68]

Are you guys able to pop the headers in here

https://mxtoolbox.com/EmailHeaders.aspx

And paste the Graph and server list.

I no longer have a Virgin Media account but this is an example using my own email server

Keep hold of the headers as the Forum Team may need to gather them.

@ModTeam - Can you have another look at this?

Tim

[albob]

this is one of mine - arrived ages after i requested a code

d

[abadonuk]

Hop	Delay	From	By	With	Time (UTC)	Blacklist
1	*	accountprotection.microsoft.com 52.188.222.33	CO1NAM11FT046.mail.protection.outlook.com 10.13.174.203	Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)	10/30/2021 7:44:28 PM
2	0 seconds	CO1NAM11FT046.eop-nam11.prod.protection.outlook.com 2603:10b6:303:2b:cafe::73	MW3PR05CA0024.outlook.office365.com 2603:10b6:303:2b::29	Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)	10/30/2021 7:44:28 PM
3	1 Second	MW3PR05CA0024.namprd05.prod.outlook.com 2603:10b6:303:2b::29	BN0PR16MB4384.namprd16.prod.outlook.com 2603:10b6:408:166::14	Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)	10/30/2021 7:44:29 PM
4	6 hour	NAM11-CO1-obe.outbound.protection.outlook.com 40.107.220.66	mx10.tb.ukmail.iss.as9143.net	ESMTP	10/31/2021 1:20:07 AM
5	0 seconds	smtpclienthelo 212.54.57.77	md2.tb.ukmail.iss.local	LMTP	10/31/2021 1:20:07 AM
6	0 seconds	md2.tb.ukmail.iss.local 212.54.57.77	mc9.tb.ukmail.iss.local	LMTP	10/31/2021 1:20:07 AM

[abadonuk]

 

[abadonuk]

 Bit easier to read

[ravenstar68]

Looking at the couple I can see, it looks like Virgin Media's MX servers are stopping the mail initially and finally allowing the mail through after 5-6 hours.  We also see MMX4 and MX10 doing this, so it's not a single exchanger that's causing the issue.

@ModTeam - This needs passing on to the email teams so they can look into the cause of the initial rejections.  If it's graylisting, then it's graylisting gone wrong.

Tim

[Dean_C]

Thanks @ravenstar68,

The details have now been passed over to the relevant teams and we'll be back in touch as soon as we get an update.

Thanks,

Dean_C
Community Moderator